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Frequently Asked Questions
  • The UCCS Status Board can help

    Please view our UCCS and OIT Status Boards to determine what resources are available or are unavailable. 

  • Information on refunds

    When decisions are made on refunds, they will be posted to this page. 

  • Event updates

    REMOTE EVENTS CREATED FOR STUDENTS

    Although in-person events have been canceled or postponed through the rest of the semester, our Office of Student Life is creating programming designed for students to participate in remotely. 

    Learn more about these engaging events here. 

    COMMENCEMENT UPDATES AND ANNOUNCEMENTS

    An in-person Spring commencement for UCCS will not take place in person on May 15 due to safety concerns. We are working on other ways to celebrate this milestone with our graduates. Additional details will be forthcoming at the commencement website. 

    Please follow updates on the commencement site here. 

    ATHLETICS, ENT CENTER FOR THE ARTS & IN-PERSON EVENTS

    On Sunday, March 16, UCCS announced in-person meetings and events would be canceled until further notice.

    You can learn more about that announcement here. 

  • UCCS will complete the current spring semester as remote

    UCCS transitioned to remote learning on Monday, March 16. Faculty members will be contacting students in their respective courses to share how to access classes. This remote status will remain through the end of the spring semester.

    Deans are closely working with faculty members on classes that are difficult to move online. Students will receive specific communication in the coming days on these classes.

    • Symptoms and prevention for Coronavirus (COVID-19)

      Symptoms

      • Fever
      • Cough
      • Difficulty breathing/shortness of breath

      Most people who become infected experience mild illness and recover, but it can be more severe for others. Risk factors for severe illness are not yet clear, although older adults and those with chronic medical conditions may be at higher risk.

      Prevention:

      • Avoid contact with sick people and stay home when you are ill.
      • Maintain at least 6 feet distance between yourself and anyone who is coughing or sneezing.
      • Avoid touching your eyes, nose or mouth.
      • Clean your hands often by washing them with soap and water for at least 20 seconds or by using an alcohol-based hand sanitizer that contains 60-95% alcohol. 
      • It is especially important to clean your hands after gong to the bathroom, before eating, and after blowing your nose.
      • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing. 

      There is currently no vaccine for COVID-19. The best way to prevent infection is to practice the prevention strategies described above and avoid being exposed.

    • When to take action & Who to call
      • If you have a fever, cough, or difficulty breathing/shortness of breath, seek medical advice. Contact your healthcare provider or Wellness Center Health Services at 719-255-4444 for advice, recommendations, or to make an appointment if needed. Please call before coming into the Wellness Center, doctor's office or emergency room to let them know about your recent travel to an area with community spread of COVID-19, as well as your symptoms.
         
      • If you have general questions about COVID-19 you can call CO HELP at 303-389-1687 or 1-877-462-2911You can also email COHELP@RMPDC.org for answers in English and Spanish (Español), Mandrin (普通话), and more. 
    • We're taking precautions, guided by the CDC

      In addition to measures recommended by the CDC, UCCS has canceled all on-campus events for the semester, including classes and labs, unless they can meet in accordance with federal social distancing guidelines.

      UCCS has also elected to conclude the spring semester in a remote learning and working status.

      Finally, UCCS Facilities Services is increasing cleaning operations in multiple locations across campus that are still in use.

      • Desks at the Kraemer Family Library, and in Residence Life and Housing, are being sanitized frequently.
      • Computer keyboards and mice in computer labs operated at the Kraemer Family Library are being sanitized frequently.
      • Additional hand sanitizers throughout campus were deployed prior to the remote decision.
      • Custodial employees are performing touch point cleaning throughout all UCCS buildings with occupants, including handrails, doorknobs, push bars, light switch plates, elevator buttons, etc. 
    • Travel information

      For personal travel: UCCS cannot limit your personal travel, but the university is strongly urging you to consider not traveling, while continuing to follow CDC recommendations, which are compiled by the CDC here.

      If you're planning a trip utilizing university-sponsored travel, please consult our revised travel policies, which restrict non-essential UCCS-funded trips domestically and abroad.

       

    • Recommendations on if you've been exposed to COVID-19

      If you are exposed to COVID-19: The university is following the CDC's recommendations for exposure. These guidelines identify what steps you should take if you are exposed to a confirmed COVID-19 case. CDC identifies low, medium and high categories of risk. At this point, Colorado public health officials are contacting those who have had known contact with persons confirmed with COVID-19. If a public health official contacts you, please let your supervisor know immediately, follow the recommendations of the public health agency. 

      If you believe you have been exposed and are experiencing symptoms including a fever (100.4 degrees Fahrenheit or higher), a cough or have trouble breathing:

      • Do not come to campus
      • Seek medical care. Call ahead before you go to a doctor's office or ER.
      • Avoid contact with others. 
      • Follow the recommendations of a medical professional while continuing to communicate with your supervisor or faculty members via email. 
    • Measures taken to increase physical space between people can be summarized as Social Distancing

      UCCS is supportive of health organization recommendations to practice social distancing. The CDC is supportive of measures that allow social distancing, including working from home if sick or at-risk, temporary closures, online learning, limiting mass gatherings and increasing the distance between people. 

      The recommended distance between humans practicing social distancing, according to the CDC, is six feet. 

      If you do choose to attend an event, the El Paso County Health Department recommends the following: 

      • Limit close contact with others and do not shake hands.
      • Cough/sneeze into your elbow.
      • Wash your hands regularly, if sinks and soap are unavailable use provided hand sanitizer or bring your own (use hand sanitizer with at least 60% alcohol).
      • Avoid touching high-touch surfaces like elevator buttons, door handles, stadium arm rests and handrails. Use a tissue or your sleeve if you have to touch those surfaces.
      • Avoid touching your face, nose and eyes.
      • If you’re sick stay home, and do not attend events or social gatherings
    • Gov. Polis declared a state of emergency on Tuesday, March 10

      On March 10, Gov. Jared Polis declared a state of emergency for Colorado in response to COVID-19, with the hopes of making available new resources to combat the spread of the virus.

      The order created new testing facilities, created new guidelines for state employees, paid leave and more.

      You can read the full order here. 

      On March 13, Pres. Trump declared a state of emergency for the nation in response to COVID-19. 

      You can read the full order here. 

      On March 25, Gov. Jared Polis declared Colorado would operate under a stay at home order until April 11. More information will be posted here when it becomes available. 

    • For you or to share

      We've compiled a list of frequently asked questions as of March 11. We plan to update this list as the frequency of questions we receive changes, so please check back frequently.

      You can find that list here.

    • Information on campus tech and equipment rentals

      Students, staff, and faculty who need equipment to access remote learning and working may check out Chromebooks, laptops, and WiFi hotspots on a first-come, first-served basis.

      This service will again be available beginning April 13. Please watch for an email from helpdesk@uccs.edu closer to the date with more information and steps to complete a checkout request.

    Our Resources
    Resources for Students, Staff & Faculty
    • Remote Resources for Faculty, Staff & Students

      Visit our comprehensive resources hub for the latest resources related to remote work and remote learning. 

      Our resources relate to faculty transitioning to remote learning, students utilizing remote learning and faculty and staff working remotely. 

    • Information regarding Residence Life & Housing

      Please view our curated resources for students living on campus. 

      Please note: Students living on campus must move out by noon Monday, March 23. The university will consider limited exceptions on a case-by-case basis. Students requesting to remain in the residence halls must contact Erik Newhouse at 719-255-3578 or enewhous@uccs.edu. Any student granted an exception should expect to relocate to another hall.

    • The UCCS Wellness Center

      Effective Monday, March 23, the Wellness Center will be moving to remote telehealth operations only.

    • Leave information and more.

      The university is closely monitoring the rapidly changing situation with COVID-19 and is actively working to plan and prepare for potential local impacts. As part of that effort, the Human Resources Office is sharing employment guidance to help you manage COVID-19 concerns.

      Please know that all campus-wide decisions are being made with the health and safety of our community at the forefront, and with the best available guidance from public health authorities. As the situation evolves, further updates may be forthcoming.

      For HR-related questions, contact the Human Resources Office at 719-255-3372 or visit their website.

    • Questions about University travel answered

      Please visit our travel page for information about university travel policies. 

    • Updates regarding NCAA athletics

      Following suit with NCAA recommendations, UCCS will be halting games until further notice.

      Please read more and follow additional updates from Mountain Lion Athletics here. 

    • Information on visits, tours, orientation and more

      For prospective and admitted students and their families, we are excited to help you in your college search and to help you become a mountain lion. 

      Please utilize our resources as we help you complete visits and orientations in a virtual way this spring semester. 

    • Guidance on financial impact

      The UCCS Controller's Office set up this list of guidelines on how to handle both general university expenses and sponsored projects, expenditures.

      Please read these guidelines and information closely. 

    • Working to fuel the success of our military affiliated students

      Please reach out to at military@uccs.edu with any questions and concerns.  

      We will be monitoring that email box during regular office hours, Monday through Friday, 8 a.m. - 5 p.m.  We are not able to answer the office phones, nor respond to voicemails, so please do reach out via email.

    • Resources by the Colorado Department of Higher Education

      A frequently updated list of resources available to students and faculty members is available and maintained by the Colorado Department of Higher Education. 

       

    • Research Resources and Information

      Please visit our Office of Research page for information on how research is impacted by the remote work policy. 

      Please visit our Comptroller's site for guidance on sponsored projects and funding. 

    • Information on the copy center, bookstore and more

      BOOKSTORE:

      The UCCS Bookstore continues to process orders placed online. Students have the option to have the order shipped to them (in-state shipping is free), or request a curbside pick-up Monday through Friday by appointment. Make sure to include a phone number for staff to contact you to coordinate the pick-up time. Get answers to your Bookstore-specific Q&A by visiting their site here.

      RECREATION: 

      Recreation will be announcing some remote/online activities and programs—likely including fitness, eSports, digital intramurals and cooking demos—by the week of March 23. Watch this page for more information. 

      COPY CENTER: 

      The UCCS Copy Center is still able to support needs on campus. While there are no reductions in service, your projects may take a little longer, and there is no walk-in service (scheduled pick ups only). Continue to send projects by email at printshp@uccs.edu.  

      ATHLETICS:

      All games and events are canceled through the end of the spring season. 

    External Resources
    Health & Wellness Departments
    • Up-to-date info from the CDC

      Stay up to date on the national impact of COVID-19 by following this department's updates.

    • CDPHE Information

      Stay informed on the COVID-19 impact upon Colorado by following this department's updates. 

    • Our County's Public Health Department

      Stay up to date on the COVID-19 impact upon El Paso County by following this department's updates.

    Please note: The UCCS COVID-19 website is updated multiple times daily. Should you have a question not addressed within our resources or information, please contact us